Refund policy

Last updated: 11 November 2026

Digital downloads

Our books are digital downloads that you get straight away. Because of that, we don’t offer refunds if you change your mind after buying. You can see sample pages from each book on our website before you buy.

Your right to cancel

At checkout, you agree to get your download immediately and acknowledge that this ends the usual 14-day right to cancel. By law, that right doesn’t apply once the download has started.

If something’s wrong

If a file won’t download or open, or the book isn’t what we described, email hello@askbillthebutcher.co.uk and we’ll fix it, send it again or refund you.

Your rights under the Consumer Rights Act 2015 aren’t affected. Digital content must be as described, fit for purpose and of satisfactory quality.